WARRANTY

We have provided a straightforward and honest warranty procedure in order to ensure that the owners of Surflo products have an enjoyable and long-term experience.

Care Instructions

  • Avoid sharp or abrasive things.
  • Rinse the product immediately with clean water after using.
  • Do not use chlorine, washing machine, dry clean and dryer.
  • Lay flat to dry in the shade.
  • Never exposure over time with direct sunlight.
  • Take care while getting in and out of the product, excessive pulling or tugging may occure broken of material.
Surflo products have a 1-year international manufacturer’s warranty on workmanship. We will repair any manufacturing faults free of charge within the guarantee period, with the only exceptions of the “Not Covered Warranties” list below.  If we cannot repair your product then we will replace it with the same or similar product.
 
For warranty returns: Please take your product, clean and dry into the store where you purchased from, along with your receipt or proof of purchase. Your retailer will assess the product and arrange the return to our head office in the Korea.

Product Warranty
  • All SURFLO products was passed by standard, appearance and martial inspection and was manufactured through strict quality and process control.
  • You can receive compensation in accordance with consumer injury compensation.
  • We do not take responsibility of compensation regarding damage of consumer's carelessness.
  • In case you've got a problem after purchasing it in the official dealer of SURFLO, we are offering compensation you according to consumer injury compensation regulation in 12 months.
  • 12 months warranty for free repair or exchange in case of faulty glued seams, material's faulty, sewing faulty, unfair indication ( such as not indication or loss indication ).
  • Exchange : You can exchange purchased products in our store with some products based on same product. But, if unable to exchange that with same product, it can be exchanged with similar products in same price.
Note: Surflo is not responsible for inherent risks/dangers and hazards involved with the use of our products.